Our terms are cash, Visa, Mastercard, accepted cheque. A direct deposit can also be made by prior arrangement.
Accounts, for approved registered South African veterinarians can be established through Midlands Veterinary Wholesalers.




Vet Products Online ensures that your credit card information is safe and your privacy respected. We protect your shopping experience by:
  • utilizing SSL Technology
  • hosting Our Site on Secure Servers
  • maintaining Secure Site status from security industry leader VeriSign
  • allowing you to opt out of any online or traditional telemarketing efforts

    We collect information so we can best meet your needs and notify you of offers that may be of interest. It is your right to know what information we collect, how we use it, and what your options are.

    At Vet Products Online, purchase information is encrypted for safe transmission. Details over the internet is stored so that you do not have to re-enter it each time you make a purchase or log in. Please read more about our re-ordering facllity

    Is My Personal Information Safe?

    Yes, any personal information that you submit to the site will remain safe and secure. In order to offer you an individualized shopping experience at Vet Products Online, we collect various types of information such as:
  • domain names of visitors to our Web site
  • e-mail addresses of those who e-mail us or register with us
  • information on how many visits each page receives
  • user-specific information on what pages consumers visit
  • information volunteered by the consumer, such as survey information and/or site registrations

    We then study this information to determine how we can create the best shopping experience available for you as mentioned previously. By looking at usage patterns, we know which areas need expansion and which areas are not meeting your needs. You will also receive notice about special updates, and have access to unique marketing messages.

    What are cookies and how do we use them?

    As part of offering and providing customizable and personalized services, Vet Products Online uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive as a text document.

    Generally, we use cookies to:
  • Remind us of who you are and to access your account information in order to deliver to you a better and more personalized service.
  • Track your progress and where applicable (particularly for our International veterinary clients and regular shoppers who request this service) provide you with a personalised shopping list of the products you ordered on your previous visit. This shopping list or short list speeds up your re-ordering process.
  • Measure certain traffic patterns. This research is used to understand users' habits and to improve our service. We may also use this information to focus the content, banners, and promotions.

    In order to supply feedback VPO will supply the general information derived from the collection of traffic patterns and buyer trends to the manufacturers whose products are sold on this website in order to facilitate better use of the Internet as a marketing medium. This applies only to general information and at no time will your personal details be forwarded to a third party.

    How Can I Be Removed From Vet Products online Lists?

    If you do not want to receive e-mail about special offers from us in the future, please let us know by sending us an e-mail and telling us that you do not want to receive them from our company.




    Products purchased from Vet Products Online will be dispatched within 2 days of proof of payment. In the unlikely event of merchandise not being in stock at time of shipment or should you require the sourcing of a particular product not readily available, these will be placed on back order and shipped as soon as available, unless we are otherwise notified by you.




    No merchandise may be returned without prior written approval. A restocking charge will be applied for all material supplied as ordered, and any returned material must be unused and in a re-saleable condition. All merchandise is checked and well packed before shipment, however, if in transit damage should occur make claim to your carrier as soon as possible. All claims must be made within 7 days of receipt of order. Vet Products Online has made insurance available as an option.



    South African Insurance

    • Speed services SA insurance is an optional extra. The customer may choose to insure parcels at a rate of 2% of parcel value up to a maximum of R5000 and a minimum rate of R2-00 per parcels.
    International

    DHL offers a competitive and easy system to insure your parcel.

    Sometimes, shipments may be damaged for reasons outside our control and for a small additional fee, you can easily protect your investment.

    Simply mark the appropriate box and enter the value on the DHL airwaybill or contact your Sales Representative for additional details.
     

    Premium

    Per R10000

    Minimum

    Charge

    International High Risk

    International Low Risk

    R30-00

    R10-00

    R200-00

    R75-00

    Domestic High Risk (incl.Vat)

    Domestic Low Risk (incl.Vat)

    R34-20

    R11-40

    R200-00

    R75-00